Responsible for managing the administrative teams for all the support services on student loan repayment plan options and forgiveness Ensure loan balances are accurate while ensuring compliance standards. Lead, train, develop, and motivate teams and support roles to maximize performance. Mentor, train and coach staff on providing administrative support for student loan pr

Resolve complaints and process service requests in accordance with established timeframes. Provide accurate and complete information to customer inquiries and service requests in accordance with established policies and procedures. Maintain weekly productivity performance levels in accordance with established contractual requirements. Provide excellent customer service in

Central Research is actively seeking a Customer Support Manager for our Support Services Department which supports our Federal Government contract. The position will be responsible for effective day to day supervision and leadership of the administrative support teams. The manager will ensure the customer's experience is positive by overseeing the administrative support t