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Pay Grade:15
Salary:$72,000.00 - $80,000.00
Other Forms of Compensation:
With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.
With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.
Job Summary:
Working as the Hospitality Manager, you will work in partnership with the Corporate Director of Hospitality and the Regional Hospitality Champion to drive initiatives that positively impact customer experience and support the company's mission to deliver hospitality excellence to premier clients. The Hospitality Manager will develop, communicate and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture. This position will work closely to support various teams including: operations, culinary, human resources, and marketing.
Key Responsibilities:
- Initiates customer satisfaction surveys and focus groups to gauge the Company's hospitality at the unit
- Analyzes data and develops action plans based on facts to improve quality of service
- Supports the operational and culinary teams with strategies to drive hospitality excellence
- Manages the pre meal experience with operations managers
- Works with Corporate Director of Hospitality & Culture and Regional Hospitality Champion to provide regular hospitality training to managers & associates
- Builds and maintains strong relationships across the organization and with key clients
- Identifies improvement opportunities by staying current on customer/industry trends
- Monitors customer satisfaction KPIs at the unit level to ensure ROI
Preferred Qualifications:
- Three plus years managing high profile, strategic initiatives in marketing/communications/learning & development (retail, hospitality, restaurant) or five plus years in customer service or operations role
- College or graduate degree in business, marketing, communications or related field
- Passion, knowledge and appreciation of culinary arts, food and dining
- Excellent interpersonal communication skills - both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates
- Detail oriented with strong organizational skills
- Ability to develop systems and reports for tracking projects and metric alignment
- Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees and the general public, using PowerPoint as well as other mainstream software and technology
- Problem solving skills - ability to communicate operational challenges, with recommended solutions where possible
- A flexible working style for a fast-paced, dynamic environment where only limited standardization exists
- Excellent time management skills
- Demonstrated experience in development of Standard Operating Procedures
Apply to CCL today!
CCL is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Associates at CCL are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
CCL maintains a drug-free workplace.
Req ID:1306878
Compass Community Living
LYN PELLEGRINI
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